Like all areas of healthcare, healthcare networks are expected to improve the quality of care and to do it for less, receiving lower reimbursement rates than ever before. In looking for strategic ways to accomplish this, many leading networks see the call center as integral to their overall success.
This is because healthcare call centers are often the first point of contact between a network and its patients. In addition, call centers serve as an ongoing critical communication hub to facilitate provider-patient interactions.
With pressure to improve the level of healthcare, along with an increasing shortage of doctors, the healthcare call center stands in the gap. From appointment setting to physician referral to telephone triage, the healthcare network call center can maximize provider occupancy, help keep patients within the network, and be the first line of defense in steering patients to the proper level of care. Often this directs patients away from expensive emergency rooms and toward urgent care, their physician’s office, or over-the-counter remedies, whichever is the appropriate action.
Call centers can accomplish these highly-desired outcomes for far less than most any other possible solution. This, of course, hinges on the effectiveness of the call center operation. Call centers require the right staff, who are properly trained and managed. Equally important is the right technology, which is appropriately configured and optimized to meet the specific needs of the healthcare network.
It’s critical to reach this point of having the right staff, with the right equipment behind them, as quickly as possible. Although any organization can work through this themselves, few have the luxury of the time it will take. Instead, the smart move is to tap the expertise of healthcare call center professionals who can help you get from point A to point B, taking the shortest possible route in the quickest amount of time.
The call center professionals at Call Center Sales Pro have the industry knowledge and experience to make this happen by boosting staffing effectiveness and optimizing technology applications.
Contact Call Center Sales Pro for a free, no-obligation consultation on how they can help you optimize your healthcare call center.