Janet Livingston is the founder, CEO, lead consultant, and strategic visionary at Call Center Sales Pro. With over two decades of industry experience, Janet has spent most of her career honing her call center leadership skills and developing a deep understanding of healthcare call centers and medical answering services.
First Janet worked as a sales rep at a telephone answering service and later she owned her own call center, which she grew organically to hit the INC 5000 list three times, a feat she repeated at a second call center. Now she serves as a growth authority guiding leading call centers, specifically in the healthcare industry. She guides them to optimize their operation, improve patient access and care, and maximize revenue opportunities.
Chris Calhoun is vice president of operations at Call Center Sales Pro. His primary focus is on optimizing the existing infrastructure of the company to maximize the effectiveness of the staff, so they can serve their clients even better. This enables Call Center Sales Pro to provide more services, products, and innovations to the healthcare call center industry.
After a distinguished career in the U.S. Coast Guard, Calhoun built on his exacting military training to take key leadership roles in technology companies. In his last two positions, he served as senior performance analyst and director of operations. His experience at both companies fits nicely into his new role as vice president of operations for Call Center Sales Pro.
Pete Gilhooly is Call Center Sales Pro’s director of hospital call centers. He works in the healthcare vertical, specifically focused on hospitals. He continues to finetune and rollout the organization’s operational model for hospital call centers.
Pete brings three decades of telecom leadership experience to Call Center Sales Pro, the last fifteen of which focus specifically on healthcare. He spent six years at Glens Falls Hospital, most recently as senior director of IT infrastructure. In addition to his work at Glens Falls Hospital, Pete also worked at Chaplin Valley Physicians Hospital as director of information technology and at Albany Medical Center as vice president of technology management.
Chris Marshall is the vice president of business development at Call Center Sales Pro, where he leads their sales and marketing initiative for the healthcare call center industry. His goal is to foster organizational growth that focuses on addressing the needs, goals, and expectations of clients. To accomplish this Chris oversees a consultative sales team to develop strategic customer solutions, with focused, educational marketing initiatives. He’s driven to create memorable experiences in every interaction.
Chris has a long history of delivering successful solutions through building and leading sales processes with strategic sales team members focused on customer experience and ROI. He continues this legacy with Call Center Sales Pro to specialize in organic growth, strategic sales, and acquisition integration.
Lisa Phillips is a senior operations consultant, where she serves as a liaison between clients and the Call Center Sales Pro senior team to foster continuous movement on project initiatives and propel strategic customer relationships.
As a call center senior team member since 2007, Lisa has delivered educational programs and learning track success to multiple levels of team members and departments as well as to support client learning and development. Her additional experience is in organic growth, acquisition integration, customer expansion, retention, and team building. Before Call Center Sales Pro, Lisa served as the director of education for Stericycle and held key leadership positions at Appletree Answering Service.
Call Center Sales Pro project manager, Colin Mohamed, has seventeen years of industry experience. Colin’s project management background includes juggling multiple projects, building team consensus, directing budget management, developing project scope, and enhancing customer relationships.
Colin’s management background includes direct responsibility for operations, project management, and client services in call centers, customer service, and contact management operations. He enjoys working with technology systems, which are key to healthcare call center success.
Tracie has over fifteen years of operations and business development experience in the healthcare industry. This includes both medical devices and pharmaceuticals sales, with a background in hospital and laboratory technology. Throughout her career, she’s worked to create effective partnerships with healthcare clients to identify areas of opportunity and improvement.
She’s collaborated with physicians on medical affairs initiatives. This includes publications, research projects, advisory boards, healthcare education, training, and speaker development programs. From this 360-degree-view of the medical industry, she can apply best practices, assess organizational development needs, and enhance structural capacity for contact centers.
Richard L. Hutcherson is the director of operations for Answering Service One. He works to ensure the proper handling of all operational activities, including schedule adherence, budget compliance, and strategic management. He also works with reporting metrics, process refinement, and fine-tuning policies and procedures.
Hutcherson joins the team as a successful operations manager in the bankcard industry, where he had experience across multiple operation lines. With a history in managing operational budgets, staff supervision, and employee development, along with customer service and client relations, he’s a perfect fit to help lead the Answering Service One team into the future.
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