1Call, a division of Amtelco, is the preferred call center provider for many leading healthcare facilities. And Call Center Sales Pro is an expert resource on mastering this powerful technology and harnessing it to achieve maximum results.

Key Outcomes from Working with a Professional Consulting Partner

With Call Center Sales Pro as your strategic call center partner, you can expect these highly sought-after outcomes for your healthcare call center.

• Help patients better manage their healthcare.
• Increase per-patient revenue and maximize their lifetime value to your organization.
• Move your call center from being a cost center to a revenue center.

Strategic Planning and Logistics

Call Center Sales Pro not only addresses immediate concerns and opportunities, but they can also attend to long-term, strategic planning issues and address logistical challenges. The effect is better outcomes for today and tomorrow.

• Suggest and implement centralized processes, such as physician referral, appointment setting, and cancellations.
• Strategize call flows for large accounts.
• Provide project management.
• Manage the private and public census for the hospital or facility.
• Maintain pager and cell phone inventories.

Technical Support and System Engineering Services

Healthcare call centers often succeed or fail based on the technology behind it. The engineering staff at Call Center Sales Pro can address virtually any technical support challenge.

• Interface with EMR (electronic medical record) systems as seamlessly as possible.
• Develop an emergency backup plan to maintain essential communications.
• Implement and oversee PCI protocols, on-call processes, and the miSecureMessages platform.

Agent Training and Coaching Services

While technology empowers the call center operation, it’s agents who make the difference. As your organization’s public-facing representatives, they’re often a prospective patient’s first point of contact. Call Center Sales Pro can help your agents become the best they can be.

• Train call center agents on industry best practices.
• Monitor HIPAA compliance training.
• Provide HIPAA certification for call center personnel.
• Explain HIPAA compliance.
• Teach advanced 1Call system skills.

System Setup, Configuration, and Optimization Services

As call center equipment becomes more powerful and supportive for agents, it also becomes correspondingly more complex to setup, configure, and optimize. The Call Center Sales Pro team has perfected many healthcare call center systems for other organizations, and they can do it for yours, too.

• Handle account and system programming.
• Provide training and support.
• Program code calls.
• Manage code call updates.
• Implement system modules and tools to reduce human error and enhance patient experiences.

Medical Answering Service Functions

A special subset of healthcare call centers is the medical answering service. Medical answering services have unique requirements not found in other healthcare call centers. The Call Center Sales Pro team is expert at addressing the special needs and opportunities of medical call centers.

• Program medical answering service accounts for maximum effectiveness.
• Provide hospital switchboard interface with Amtelco 1Call system.
• Implement Amtelco BillingLink application to ensure clients are invoiced for all services provided or internal departments are charged for services rendered.
• Provide outsource billing and collection services for medical answering services.
• Supply vendor management services to verify supplier invoice accuracy and hold them accountable to SLA (service level agreement) adherence.

Call Center Sales Pro is your one-stop solutions provider for healthcare call centers that use the Infinity 1Call system from Amtelco.

Contact Call Center Sales Pro for a free, no-obligation consultation on how they can help you optimize the effectiveness of your Infinity 1Call system.