Janet Livingston is the founder, CEO, lead consultant, and strategic visionary at Call Center Sales Pro. With over two decades of industry experience, Janet has spent most of her career honing her call center leadership skills and developing a deep understanding of healthcare call centers and medical answering services.
First Janet worked as a sales rep at a telephone answering service and later she owned her own call center, which she grew organically to hit the INC 5000 list three times, a feat she repeated at a second call center. Now she serves as a growth authority guiding leading call centers, specifically in the healthcare industry. She guides them to optimize their operation, improve patient access and care, and maximize revenue opportunities.